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Legal

Refund & Cancellation Policy

Effective date: September 4, 2026

Anne Alms Consulting ("we," "us") currently operates as a sole proprietorship under Anne Alms, doing business as Anne Alms Consulting.

Sales Strategy Intensive — $500

The Sales Strategy Intensive is a single, approximately 90-minute working session.

  • Full refund if cancelled at least 48 hours before your scheduled session.
  • Cancellations within 48 hours of the scheduled session, or after the session has taken place, are non-refundable.
  • One complimentary reschedule is included, provided you give at least 24 hours' notice. Rescheduled sessions must take place within 30 days of the original booking date.

Private Sales Coaching — $1,500–$3,000

Private Sales Coaching is delivered as a package of four weekly 90-minute sessions.

  • Full refund if requested within 48 hours of purchase, provided your first session has not yet taken place.
  • Once your first session has been delivered, the engagement is non-refundable. This reflects the time, preparation, and access already provided.
  • If you need to reschedule a remaining session, we ask for at least 24 hours' notice. Sessions missed without 24 hours' notice are considered forfeited and will not be rescheduled or refunded.
  • All four sessions must be completed within 8 weeks of your purchase date unless another timeline is agreed in writing.

Sales Team Training & Advisory — starting at $5,000

Team and organizational engagements are scoped individually. Cancellation, rescheduling, and refund terms for these engagements are set out in the signed agreement or statement of work for that engagement, which governs in place of the terms above.

The Belief Builder Assessment™ and other free tools

Free tools, assessments, and educational content are provided at no cost and are not subject to this policy.

How to request a cancellation or refund

Email anne@annealms.com with your name, the service purchased, and your purchase date. Approved refunds are returned to the original payment method through Stripe and may take 5–10 business days to appear, depending on your bank or card issuer.

Payment processing

Payments are processed securely through Stripe. We do not store your full card details on our own systems.

Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase. Material changes will be reflected with an updated effective date above.

This document is a starting-point draft based on common industry practice for coaching and consulting businesses. It is not legal advice. Please have it reviewed by an attorney to confirm it meets the requirements of the state(s) you operate in and any state-specific consumer-protection or auto-renewal disclosure rules that may apply. The specific time windows above (48 hours, 8 weeks, etc.) reflect common practice — worth a quick gut-check that they match how you actually want to run cancellations before you rely on them with a real client.